Frequently Asked Questions
To check the status of your order, go to Orders. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7-10 working days
At Precious Beginnings Essentials, we are pleased to offer free shipping on all orders within the USA. There are no additional shipping costs for standard delivery, making it easier for you to get the best products for your pets without worrying about extra charges.
Currently, Precious Beginnings Essentials is focused exclusively on serving the USA market and does not offer worldwide shipping. We are committed to providing the best service and free shipping within the USA.
To cancel your order at Precious Beginnings Essentials, please follow these steps:
- Contact Us Promptly: Reach out to our customer service team as soon as possible after placing your order. You can contact us at support@preciousbeginningsessentials.com with your order details.
- Order Processing Time: We process orders quickly to ensure prompt delivery. If your order has not yet been processed or shipped, we will be able to cancel it and issue a full refund.
- After Shipment: If your order has already been shipped, we unfortunately cannot cancel it. However, you can return the item in accordance with our Return and Refund Policy.
For any questions or assistance with your order, please feel free to contact our customer service team at support@preciousbeginningsessentials.com . We are here to help!
If you receive the wrong product from Precious Beginnings Essentials, we apologize for the inconvenience and are here to help resolve the issue promptly. Please follow these steps:
- Inspect Your Order: As soon as you receive your order, carefully inspect the contents to ensure you received the correct items.
- Contact Us: Reach out to our customer service team immediately by emailing support@preciousbeginningsessentials.com . Include your order number, a description of the wrong product received, and any relevant photos to help us understand the issue.
- Resolution: Our team will evaluate the situation and provide instructions on how to proceed. We will arrange for the correct product to be sent to you as quickly as possible. Depending on the situation, we may also provide a prepaid return shipping label for you to send back the incorrect item.
At Precious Beginnings Essentials, customer satisfaction is our priority, and we aim to rectify any mistakes swiftly and efficiently. Thank you for your understanding and patience.
Yes, Precious Beginnings Essentials offers exchanges for faulty items. If you receive a defective or faulty product, please follow these steps:
- Inspect Your Item: Check the item as soon as you receive it to confirm it is faulty.
- Contact Us: Email our customer service team at support@preciousbeginningsessentials.com . Provide your order number, a detailed description of the fault, and any relevant photos.
- Exchange Process: Once we confirm the item is faulty, we will guide you through the exchange process. This may include sending you a prepaid return shipping label and instructions on how to return the faulty item.
- Replacement Item: After we receive and inspect the faulty item, we will send you a replacement item at no additional cost.
At Precious Beginnings Essentials, we strive to ensure our customers receive high-quality products and excellent service. Thank you for your understanding and cooperation.
We offer a wide range of baby and maternity products including maternity wear, baby clothing and accessories, nursery essentials, feeding and nursing supplies, health and safety items, and toys and activities.
Yes, all of our products are carefully vetted to meet the highest standards of quality and safety. We ensure that our products are made from non-toxic materials and are safe for newborns and young children.
Currently, we offer shipping within the United States and select international locations. Please check our Shipping Information page for details on the countries we ship to and the associated shipping rates.